Please Fill Out the Form!

Fill out the form below and give us information about your device. 

​Step 1: You Ship It

You will receive an email from us with your ticket number. Print and place in a package with your device (don't have a printer? Not a problem. Please include your full name & ticket number in your package. Package your device and charger well using a shipping box or carton with bubble wrap. Mail-in your device with a tracking number.

Mail to the provided address:

Heltons Computer Repair
PO Box 3936
Alice, TX 78333
United States

***If you are going use UPS or FedEx, please contact us so we can give you a physical address.***

Be sure to email us the tracking number when you mail us your device for mail-in repair.
Please use USPS for the shipping (using UPS SurePost or FedEx SmartPost it may cause additional time for delivery.)

Step 2: We Diagnose It

• We will start working on your device ASAP. You will get updates letting you know that your device has been repaired. You only pay once we complete the work.
• All repairs are typically completed within 5-7 working days and your device is promptly shipped back to you. Please note: Some jobs will require more labor and can take up to 2 weeks to complete. 
• Same day service is available on most repairs that are shipped overnight and received by 12 pm. Same day service dependent on parts availability and job complexity 
• Free shipping is provided for completed jobs, however, if you choose not to have work done, a $20 return shipping fee will be processed. For larger, heavier devices an additional fee for shipping may apply.
• All mail-in repair work follows our normal pricing. You can find prices for various issues from charging port repair to battery replacement. Just follow the details from Repairs.

Step 3: We Repair and Return It

Your device will be shipped back to you after the payment received. You'll get a tracking number to check the way back home.

• If at any time you have any questions or concerns, or just want to check in on the status of your repair, please feel free to contact us via email: support@heltonscomputerrepair.com

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Please read carefully our Service Policies

I ( the customer) hereby authorize Heltons Computer Repair to perform the service purchased below. All jobs must be collected within 60 days of completion. Jobs not collected in this period will be deemed as "uncollected goods", and/or incur a storage fee. Uncollected Goods may be sold/disposed of after the required time has elapsed. I also recognise that it is my responsibility to inform Heltons Computer Repair of any faults or defects related to the work within the warranty period. I understand Heltons Computer Repair is not responsible for any data loss and I am responsible for backing up the data on my device before sending it for repair. Claims of damage done by the work ( dents, scratches, etc...) must be made on the delivery date and not after. Claims made after the delivery date are null and void. Heltons Computer Repair is not responsible for damages that occur during shipping to or from the repair shop. Heltons Computer Repair guarantees the labor of the work for a period of 60 days. Warranty starts on the date of delivery. The warranty covers the original hardware problem only, any issue that was not originally specified by the customer is not covered by warranty. Warranty service claim must be made before the warranty period ends. Any damage caused by abuse, such as liquid damage voids all warranty. It is the customer's responsibility to return the device for warranty service. 
You can find the full details of Service Policies here: https://www.heltonscomputerrepair.com/service-policies.html​

By mailing in your device, you are agreeing to the terms mentioned here and understand the risks involved. You also acknowledge that Heltons Computer Repair will not be held responsible for any damage your device sustains or Data loss as a result of the repair. If your device powers on, we highly recommend that you backup your data before you ship it to us. 

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