LAPTOP MAIL-IN REPAIR
Mail-In repair instructions
I live far away and need you to fix something for me: how does this work?
Fill out the form, include your name in the box, then send in your Laptop to the address provided at the top of the site. We will provide you with an estimate after we’ve received it. You do not pay until the service is complete. Once we receive your device we email you a ticket number.
Before mailing something, please fill out the form.
Sometimes we receive devices with no note in the box, from people who have not filled out the form. We don’t know who sent them, or what they want fixed. Please click and fill out the form and include a small note in the box with your name on it. This way, we can match up the machine we receive to your online intake form and swiftly process your repair. If sending a device for data recovery that is locked with a passcode, please provide the passcode so we can process your recovery.
So you’ll figure out what’s wrong for free?
Yes. If you’re a regular customer, we will provide you with a free estimate. The only fees you would incur would be paying to ship the laptop. We offer free estimates to all customers besides other repair shops.
If you are a repair company, receive an estimate, and opt to not receive a repair, there is a bench fee of $50. Unfortunately, other stores have been firing their own technicians and having us do all of their estimates rather than paying a staff. If you own a store or repair company of any kind, please kindly hire your own staff.
If you have tried to repair it yourself and failed in a manner that will make our tech’s life harder, contact us before sending it in as free estimate may not apply. We may still be able to help you.
How much is return shipping?
We offer free return shipping of your device, so we’ll send it back to you if you have service done. If you decline to have the device repaired, there is a $20-$30 return shipping fee for devices where we do not perform a repair. Free shipping is exclusively for devices which we do repair. For larger, heavier devices, an additional fee for shipping may apply, or we may send it back without insurance if the shipping for your device reaches over $20.
Where do I send my device to?
We accept mail-ins at our store location, but only after you’ve filled out the form. The address is as follows.
Heltons Computer Repair
209 W. King Avenue
San Diego, TX 78384
What if I don’t want to find a box or figure out how to ship something? I want you to do it for me.
Oh, fine. How about if we send you a box you can use to ship your laptop: all custom made and including packing materials, *AND* include a shipping label for you? Will that seal the deal? Click here and we’ll get that done for you. All you’ll have to do is drop the thing off at a post office, schedule a USPS pickup, or give it to your postman. We’ll require a signature & insure the package to ensure it gets to us just fine, in a very durable box. This couldn’t be easier. Priority mail means 1-3 days to get to you & to us from almost anywhere in the country.
How much does a repair cost?
You can click around the site to find prices for various issues from Laptop repair to data recovery. If you have a specific issue not addressed here, feel free to call us or email. Knowing the model number and year of your machine is helpful to give you a price.
How may I pay?
Mail-in repairs can be paid via Visa, Mastercard, Discover, AMEX, or a certified check/money order made out to Heltons Computer Repair.
Are there issues you won’t service?
There are some devices we do not service due to lack of parts, age, & other reasons. Do feel free to call, email, or chat us to ensure that your issue is serviceable before sending it in.
How long does a repair take?
This really depends on what you’re having done. Most screen repairs are done the same day. Same for keyboards, trackpads. Data recovery can be anywhere from one day to a month, motherboard repair can take anywhere from an hour to six weeks depending on the severity of the issue.
For your particular situation, feel free to email or call us to inquire about the turnaround time for your particular device.
We do not service boards
We do not work on boards that have physical issues. If sending in a laptop that has board issues, please contact us first to see if an exception can be made in your case. If you are a computer repair store, worked on it yourself prior to sending it here, destroyed it, and do not contact us in advance, we are not fixing it and will make fun of you live on camera.
We do not service devices that are contaminated with human or animal waste.
We are not able to service any device that contains urine, excrement, or insects.
Is there anything else I need to know?
Yes: before you send a repair, don’t forget to fill out the form. 😉