Service Policies

Diagnostics

Our standard diagnostic fee is $49.99. Advanced diagnostics are $69.99. If you approve the recommended repair, the diagnostic fee is waived and applied toward the repair.

There is no diagnostic fee for obvious cracked-glass repairs. Water-damaged devices, motherboard issues, data recovery, and other complex problems may require advanced diagnostics or a repair-attempt fee.

Repair Risks

Electronic repairs involve risk. Some devices may have hidden damage, worn components, corrosion, or prior repair issues that cannot be identified until testing or repair work begins. In some cases, a device may be beyond economical repair, may not be repairable, or may experience additional failure due to its existing condition.

Repairs involving glued screens, including many iPads, require careful removal of delicate glass. While our technicians use professional tools and take every reasonable precaution, damaged or weakened glass can crack during removal.

Touch ID, Face ID, fingerprint sensors, and other integrated features can be affected by a device’s condition, prior damage, or failed components. We cannot guarantee the operation of features that were damaged, defective, or affected before service.

Older computers may also experience unrelated failures during or after service, including graphics, display, storage, or motherboard failures.

Estimates and Approval

We provide estimates based on the information available at the time of inspection. Some issues cannot be fully identified until diagnostic or repair work begins. If additional problems are found or the estimated cost changes, we will contact you before performing additional billable work.

Repair estimates are not guarantees of a final repair cost or outcome. Customers are responsible for approving the recommended repair or service before work proceeds.

Payment

We accept cash, debit cards, credit cards, Cash App, Venmo, and PayPal. A 3% credit-card processing surcharge may apply to credit-card payments.

Payment is due when the repair is completed, unless other arrangements have been approved in advance.

90-Day Limited Warranty

Eligible repairs performed by Helton’s Computer Repair LLC are covered by a 90-day limited warranty on parts and workmanship. If the same issue related to the original repair occurs within 90 days, we will inspect the device and, when covered, repair the issue at no additional charge.

This warranty applies only to the original repair and does not cover unrelated issues, new damage, normal wear, or failures caused by conditions outside our control.

Warranty Exclusions

The limited warranty does not cover:

  • Physical damage, drops, cracked glass, bent frames, or damaged ports after pickup

  • Liquid damage, corrosion, infestation, overheating, or electrical damage

  • Damage caused by misuse, accidents, unauthorized repairs, or tampering

  • Software issues, malware, viruses, operating-system problems, or data loss

  • New or unrelated symptoms not connected to the original repair

  • Customer-supplied parts or parts not purchased through Helton’s Computer Repair LLC

  • Devices altered, opened, modified, or repaired by another party after service

  • Data recovery, liquid-damage recovery, and infestation-cleaning services, which are performed on a best-effort basis and are not covered by warranty

Some repairs may affect a manufacturer’s warranty. Helton’s Computer Repair LLC is not responsible for any manufacturer warranty that may be affected by third-party repair.

Repair Time

We work to complete repairs as quickly as possible. Many common repairs may be completed the same day when parts are in stock; however, repair times vary by device condition, part availability, workload, shipping delays, and the complexity of the issue.

Any stated repair time is an estimate, not a guaranteed completion date.

Parts and Customer-Supplied Parts

If replacement parts are needed, we will explain the recommended part, expected cost, and estimated availability before ordering.

We generally do not use customer-supplied parts because we cannot verify their quality, compatibility, or condition. If we agree to install a customer-supplied part, the part and related repair are not covered by our warranty. Helton’s Computer Repair LLC is not responsible for damage, failure, or compatibility issues caused by customer-supplied parts.

A deposit may be required for special-order parts.

Repair-Attempt Fees

A repair-attempt fee may apply to motherboard repair, microsoldering, data recovery, liquid-damage work, or devices that have been previously repaired or opened. If the repair is unsuccessful or data cannot be recovered, a fee of $40–$100 may be charged for diagnostic and labor time, depending on the complexity of the attempt.

We will explain any applicable repair-attempt fee before work begins.

Data and Passwords

Customers are responsible for backing up important data before service. While we take reasonable precautions, Helton’s Computer Repair LLC is not responsible for lost, altered, or inaccessible data.

Customers must provide any required device passcodes, Apple IDs, Google account credentials, or other access information needed to test or complete the approved service. We may be unable to complete repairs or fully test a device without the required access.

Shipping and Mail-In Repairs

For mail-in repairs, customers are responsible for securely packaging their device and following the shipping instructions provided. We recommend using a trackable shipping method and purchasing shipping insurance.

Helton’s Computer Repair LLC is not responsible for shipping damage or loss when insurance is declined or when a customer provides their own shipping label. Customers are responsible for the cost of shipping their device to us unless otherwise stated. Return-shipping charges must be paid before the device is returned.

Device Pickup and Storage

Please pick up your device promptly after notification that service is complete or the repair has been declined. Due to limited storage space, we may hold devices for up to 60 days after the first pickup notification.

After 60 days, a storage fee of $20 per week may apply. Devices left beyond the holding period may be considered abandoned and handled as permitted by applicable law. Customers should contact us as soon as possible if they need additional pickup time.